Roadside Assistance

Mercedes-Benz Roadside Assistance will arrange to bring you some fuel if you run out, replace your flat tire with your spare*, or jump-start your vehicle if your battery is dead-all at no charge, for as long as you're driving a Mercedes-Benz (or even someone else's). Charges may apply for replacement parts.

* For certain models (i.e.: AMG®) which have no spare tire, Roadside Assistance provides inflation of a flat tire after using the vehicle's Tirefit puncture sealant.

If you're planning a trip in your Mercedes-Benz, we can point the way - free of charge. We'll provide you with a high-lighted route indicating major cities, points of interest, and distances, as well as a convenient list of toll-free phone numbers for major airlines, hotels, and rental car agencies.  At least two weeks before your journey is to begin, call 1-800-FOR-MERCEDES (1-800-367-6372) and request Trip Routing assistance (please have your vehicle's VIN handy when you call).

If your Mercedes-Benz is still under warranty, Trip Interruption provides reimbursement to help defray your documented expenditures for accommodations, meals, and related travel expenses, under these conditions:
 -The breakdown occurs more than 100 miles from your home.
 -The problem is covered by warranty and renders the vehicle   inoperable or unsafe to drive.
 -Your vehicle remains overnight(s) at an authorized Mercedes-Benz dealership while repairs are performed.
A Mercedes-Benz dealer will reimburse you up to $300 per night* for documented actual lodging, food, and related travel expenses, for a maximum of three consecutive nights from your vehicle's initial disablement.

In the event your vehicle requires a tow, Mercedes-Benz Roadside Assistance can facilitate arrangements for your vehicle to be towed to the nearest authorized Mercedes-Benz dealer. The tow service providers, however, are not contracted through Mercedes-Benz, and their response times, as well as their costs, will vary. The Roadside Assistance Program does not cover the cost of towing. Please see the Warranty Information Booklet or discuss with your authorized Mercedes-Benz dealer to ascertain whether or not towing charges may be covered for a warrantable repair.

Due to the variety of special tools, parts and diagnostic equipment that are required to repair our vehicles, there are limitations as to what can be repaired by a technician in a roadside environment. If your Mercedes-Benz requires more than Sign and Drive assistance, we will then dispatch a qualified Mercedes-Benz technician arrange to have your vehicle towed to the nearest authorized Mercedes-Benz dealership.